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Travelling with Pets

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Important information

General provisions

Attention! A request to book the transportation of an animal as baggage must be made no later than 36 (thirty-six) hours before the scheduled departure of the flight. The passenger must receive a response to the request to book such transportation before paying for such a service. Passengers are advised to pay for the booked service of animal transportation before departure at the departure airport, since in the event of a refusal to transport an animal due to its illness, aggressive and/or noisy behavior, lack of accompanying veterinary and permitting documents required by state regulations (import/export permits, vaccination certificates, the presence of microchips, etc.), this will allow you to avoid possible problems with the return of amounts paid before departure in the event of pre-payment for the service.

These Rules have been developed and put into effect in connection with the need to streamline the procedures for transporting animals (PETS and AVIH) as baggage on JSC flights, to ensure control over the fulfillment of requirements related to the import of animals into the territory of destination countries and to exclude unproductive expenses of JSC arising from non-fulfillment of such requirements.

Until November 7, 2024, subject to strict compliance by passengers transporting animals in baggage with all requirements of the US Center for Disease Control and Prevention (CDC), these Rules also apply to the transportation of dogs on JSC flights to the United States. Any extension, change or cancellation of the rules for transporting animals to the United States as baggage will be announced additionally before the expiration of the above period.

For a period up to November 07, 2024, subject to strict compliance by passengers carrying animals in their luggage with all the requirements of the “US Center for Disease Control and Prevention (CDC)”, these Rules also apply to the transportation of dogs by JSC flights to the United States. The extension, modification or cancellation of the rules for transporting animals to the United States as baggage will be notified additionally before the expiration of the above period.

A passenger who presents an animal for transportation is responsible for compensation for damage caused to the airline as a result of violation by such a passenger of the rules of transportation of the animal, as well as the rules of import and export.

On JSC flights, pets and birds are allowed to be transported as baggage only when accompanied by adult passengers. Animals that are not accompanied by a passenger, very large animals, as well as wild, poisonous, odoriferous and dangerous animals (for example, wild forest animals, snakes, etc.) are accepted for transportation only as cargo.

The admission of animals for transportation as baggage is allowed:

  • subject to mandatory compliance by the passenger with the rules of import and export of animals and the rules of veterinary control of the countries of departure, transfer, destination;
  • in the presence of the necessary veterinary certificates and, if necessary, permits for the import or export of animals received from the relevant authorized authorities of the countries of departure and destination;
  • in case of mandatory entry into the booking of a request for the carriage of an animal, SSR codes for animals transported in the cabin – PETC and SVAN, for animals transported in the baggage and cargo compartment - AVIH and confirmation of the request by the airline.

The airline may refuse to book a service and transport an animal if:

  • the passenger, even if there is a confirmed reservation, did not provide the necessary documents required by the rules of veterinary control of the countries of departure, transfer, destination;
  • the temperature conditions, ventilation and equipment of the aircraft compartments do not allow the transportation of an animal without prejudice to its life and health;
  • the physiological characteristics of the animal breed require special conditions for its transportation. In particular, to make a decision on the possibility of booking a carriage

brachycephalic dogs (English, American and French Bulldogs, Affenpinscher, Brussels Griffon, Bordeaux dog, Japanese Hin, Cavalier King Charles Spaniel, Chow Chow, Boston Terrier, Bullmastiff, Shih Tzu, Chihuahua, pug, Brasileiro, Pekingese, Lhasa Apso, boxer) the agent or representative of the airline has the right to require a written opinion from a specialist dog handler on the possibility of transporting such an animal in the conditions available to the airline, since due to the peculiarities of the skull structure and physiology of the above-listed dog breeds, it is possible the occurrence of problems with the breathing and health of such animals due to their special sensitivity to ambient temperature.

The airline limits the number of animals carried in passenger cabins. For different types of aircraft for transportation in passenger cabins, it is allowed to accept no more than:

  • For B-787, B-767, A-330 - 5 containers with animals. The maximum allowed number of guide dogs/service dogs in the cabin is 2;
  • For A-320, A-321 - 3 containers with animals. The maximum allowed number of guide dogs/service dogs in the cabin is 1.

Animals and birds whose weight with a cage exceeds 8 (eight) kg are transported only in the baggage and cargo compartments of the aircraft as checked baggage. The exception is animals transported subject to payment for an additional seat in accordance with the rules of paragraph 2.9. below.

For the transportation of animals and birds, the passenger is obliged to provide a container (cage) with air access and of sufficient size so that the animal is located freely in such a container, can turn and stand up to its full height. The bottom of the container (cages) must be waterproof and covered with an absorbent material, and the door must be closed with a lock or other locking device that completely excludes accidental opening of the container. The cage (container) for an animal transported in the passenger compartment under the passenger seats must not exceed the dimensions set for hand luggage (115 cm in the sum of three dimensions, the recommended dimensions are 46x28x24 cm). The design of the container (cage) must provide sufficient air access. The bottom of the container (cage) must be waterproof and covered with absorbent material, and the door must be locked. As an exception, it is allowed to transport animals and birds in tightly closed baskets, travel bags, boxes with holes for air access, the dimensions of which do not exceed the above dimensions. Bird cages should be covered with dense, light-proof material.

No more than three animals from one litter can be placed in one container.

A container with an animal carried in the passenger cabin during the flight must be placed under the seat in front under the supervision of the owner. Therefore, passengers carrying animals in the passenger cabin of the aircraft should not be placed in the front rows of the cabins for the flight.

If the passenger booking the Pet transportation service (PETC) has requested also, the service of pre-booking a seat in the passenger compartment, then such passengers can be provided:

seats at the window;

middle seats in the central block of seats

Such passengers are not provided with:

  • places at emergency exits;
  • seats in the front rows of the cabins, since the container with the animal during the flight must be placed under the seat located in front under the supervision of the passenger - the owner of the animal

Rules for booking and selling services

  1. Baggage items containing animals are not included in the free baggage allowance and are paid according to the rules established for paying for special baggage. The exceptions are cases of transportation of guide dogs accompanying passengers with visual or hearing disabilities, as well as service dogs of canine services of state bodies transported in the passenger cabin of an aircraft, which are accepted without paying fees for special and/or excess baggage, without weight restrictions and with the mandatory presence of a collar and muzzle.
  2. Transportation of animals and birds as baggage is carried out at:

 

  • mandatory entry of a request for the transportation of an animal into the reservation and confirmation of the request by the carrier;
  • the passenger requesting the reservation has the documents required by the veterinary authorities of the country to, from or through the territory of which the transportation is carried out and, if necessary, permits for the import or export of animals received from the relevant authorized authorities of the countries of departure and destination.

Note: Information on the rules for the import of animals to the relevant countries is available in the TIMATIC handbook.

A request for booking the carriage of an animal as baggage must be made no later than 36 (thirty-six) hours before the scheduled flight departure. The passenger must receive a response to the request for booking such transportation before paying for such a service. Payment for the transportation of animals is made only before departure at the departure airport

SSR codes used for booking animal transportation services:

  • PETC- Pets (cats, dogs, birds) carried in the passenger cabin;
  • AVIH- Animals (cats, dogs, birds, rodents) transported in baggage and cargo compartments;
  • SVAN- Service animals (dogs of canine service of state executive authorities and specially trained guide dogs accompanying passengers with visual or hearing disabilities).

Booking of the animal transportation service for transportation in the passenger cabin of the aircraft under the seat is made for:

  • dogs, cats, birds (SSR PETS), the weight of which together with the container (cage) does not exceed 8 (eight) kg., and the dimensions of the container do not exceed 115 (one hundred and fifteen) cm. in the sum of three measurements;
  • specially trained guide dogs accompanying passengers with visual or hearing disabilities, as well as service animals - dogs of canine service of state bodies (SSR SVAN). Passengers traveling with such dogs or transporting them in the passenger cabin should be warned that the animal must be wearing a collar and muzzle, and the animal itself must be tied at the passenger's feet. When requesting a booking for the carriage of a service dog/ guide dog in the passenger cabin, it is necessary to specify the breed and weight of the dog.

Booking of animal transportation services for transportation in the baggage and cargo compartments of an aircraft (SSR AVIH) is made for animals whose weight together with the cage does not exceed 50 (fifty) kg. When booking an animal transportation service, information about the type and breed of the animal, its weight together with the cage, and the number of animals in one container must be entered into the reservation.

Payment for the transportation of animals is made only at the airport during check-in with a payment document (EMD) if there is a confirmed pre-booking of the animal transportation service.

If there is a confirmed reservation, service dogs and guide dogs (SSR SVAN), which are transported in the passenger cabin, are accepted for transportation without payment and EMD registration.

The passenger may also request the transportation of an animal in the adjacent passenger seat in a container intended for the transportation of an animal, provided that the weight of the animal with a cage /carrier does not exceed 15 (fifteen) kg. In this case, booking and pre-payment for an additional seat for baggage transportation in the aircraft cabin is made using the SRC BG code (additional seat for baggage transportation) when booking the ticket, in compliance with the established rules for paying for such an additional seat and specifying the SSR PETC code in the SI or Remarks field of the reservation.

At the same time:

  • fees for transporting an animal in the cabin as baggage are not charged;
  • the quantitative restrictions set out in clause 1.7 for the carriage of animals in the passenger compartment must be observed;
  • in this case, the size of the cage /container for transporting an animal may slightly (5-10 cm) exceed the standard dimensions established for places containing animals (115 cm in the sum of three measurements);
  • when booking a service, the passenger must be warned about the need to have at least two pieces of absorbent and/or waterproof fabric of sufficient size, which should be used to cover the seat of the passenger seat on which the animal is transported to ensure guaranteed cleanliness of the passenger seat.;
  • the passenger must have all the necessary permits required by the countries of departure, transit and destination, since the airline does not assume responsibility for the refusal of transportation and penalties imposed by the countries of destination and transit for violating the rules for the import of animals.

Transportation of animals in the cabin and baggage compartment is possible on the following aircraft:

  • Boeing 767;
  • Boeing 787;

On A320/A321 aircraft, pets can only be transported in the aircraft cabin.
 
Animals are not allowed on L410 aircraft.

The airline reserves the right to refuse transportation of pets or to limit their number on one flight for operational reasons, depending on the type of aircraft, route, commercial and/or technical reasons. If the baggage and cargo compartment of the aircraft is not heated, the airline has the right to refuse transportation of pets in the baggage and cargo compartment.