Important informationFare Rules for Uzbekistan Airways
Flight coupons are valid for flights in strict sequence of the passage of the transportation route specified in the ticket, starting from the departure point.
Reissue or rebooking
- In case of a change of the booking class, fare type, route, carrier, the validity period of the ticket the reissue of the ticket is required.
- In case of changing the departure date or of a flight number, given that the route and the booking class remain the same, the rebooking is executed.
- At reissue or rebooking of the ticket a fee is applied.
- The fee for reissue and rebooking is established on a single level and depends on the type of tarif. The fee is applied only once, either for reissue or for rebooking. The fee for renewal or rebooking is charged accordingly to the fare rules of the original ticket, that is, accordingly to the fare that is subject to change.
- The fee for reissuance of the ticket due to the change of name in the passport data when replacing the passport is 10 EURO.
- When renewing multiple segments in a single ticket the fee for renewal or rebooking is charged once according to the rules applicable to the most restricted fare in the transportation. In case of changing one segment are used rules applicable to the fare on the segment.
Allocation of transportation in case of reissue is subject to the new conditions along the entire route from the starting point of the journey. Herewith, the following calculation rules are applied:
- at reissue of a wholly unused ticket, the recalculation is executed using fares, fees and the conversion rate of the currencies valid at the date of reissue.
- at reissue of partially used ticket, the recalculation is executed using fares, fees and the conversion rate of the currencies valid at the date of sale of transportation.
The expire date of transportation of any ticket - completely unused, reissued, issued to replace the original - should be determined on the basis of the new date of commencement of transportation. At reissue of partially used ticket, the validity of the new ticket shall be calculated from the date of commencement of transportation, indicated in the ticket.
If in the ticket submitted for reissue, the transportation on which has been partially completed, were left the flight coupons intended for the local transportation in the country in which the passenger has appealed to the carrier for the reissue of ticket, this ticket can not be reissued for the further international carriage. In this case, the ticket on an international route requested by the passenger needs to be issued again as a new ticket for international transportation.
Refund
Refund of wholly or partially unused ticket, excluding the tickets, that are irrevocable in accordance with the rules, is executed in the country of sale of transportation.
Amounts shall be refunded in the currency of the original transportation payment. If the passenger cannot go back to the original point of ticket purchase, the amounts shall be refunded or to the Trustee of a passenger, if he has a legally issued power of attorney or according to the complaint procedure, in the currency in which such refund can be executed under the existing circumstances.
The validity of the ticket for a refund - 1 year:
- * for fully unused ticket - from the date of sale of transportation
- * for a partially used – from the date of commencement of transportation specified in the originally issued ticket..
In case of voluntary refusal of transportation is applied a fee for voluntary refusal in accordance with the rules of tariff application.
In case of involuntary refusal of transportation (airlines fault) the amounts shall be refunded without levying any charges.
The basic principles of refund are the following:
- if the refund is executed for a completely unused ticket, to the passenger shall be reimbursed the amount paid for the transportation with deduction of the penalty fees for refund if such fees are established by the fare rules. In case of fully unused ticket issued with the use of different types of fares, is applied the penalty applicable to a more restricted fare.
- if the refund is is executed for a partially used ticket, to the passenger shall be reimbursed the unused segment of the transportation with deduction of the refund fee, applicable to the returned segment.
The amount of refund in this case is calculated as follows: of the applicable fare is deducted the fare in one direction on the used route, valid on the date of sale of the transportation, keeping all necessary penalty fees. If the fare in one direction is not published, is applied one-way fare of the higher level, published on the date of sale of transportation.
In case of death of the passenger or of death of his immediate family, flying together, refund is allowed without deduction of any penalty fees, given the provision of supporting documents.
Refund of wholly or partially unused ticket, excluding the tickets, that are irrevocable in accordance with the rules, is executed in the country of sale of transportation.
Amounts shall be refunded in the currency of the original transportation payment. If the passenger cannot go back to the original point of ticket purchase, the amounts shall be refunded or to the Trustee of a passenger, if he has a legally issued power of attorney or according to the complaint procedure, in the currency in which such refund can be executed under the existing circumstances.
The validity of the ticket for a refund - 1 year:
- * for fully unused ticket - from the date of sale of transportation
- * for a partially used – from the date of commencement of transportation specified in the originally issued ticket..
- In case of voluntary refusal of transportation is applied a fee for voluntary refusal in accordance with the rules of tariff application.
- In case of involuntary refusal of transportation (airlines fault) the amounts shall be refunded without levying any charges.
The basic principles of refund are the following:
if the refund is executed for a completely unused ticket, to the passenger shall be reimbursed the amount paid for the transportation with deduction of the penalty fees for refund if such fees are established by the fare rules. In case of fully unused ticket issued with the use of different types of fares, is applied the penalty applicable to a more restricted fare.
if the refund is is executed for a partially used ticket, to the passenger shall be reimbursed the unused segment of the transportation with deduction of the refund fee, applicable to the returned segment.
The amount of refund in this case is calculated as follows: of the applicable fare is deducted the fare in one direction on the used route, valid on the date of sale of the transportation, keeping all necessary penalty fees. If the fare in one direction is not published, is applied one-way fare of the higher level, published on the date of sale of transportation.
In case of death of the passenger or of death of his immediate family, flying together, refund is allowed without deduction of any penalty fees, given the provision of supporting documents.
| Normal businessC | Excursion businessD | Normal economyY | Excursion economyB, M, K, T, V | Promotional economyO, S, U, L | Group economyYGV, LGV | |
|---|---|---|---|---|---|---|
| Open date | Allowed | Allowed | Allowed | B, M — Allowed K, T, V – Not allowed |
Not allowed | Not allowed |
| Reissue/Rebooking before flight | 0 | 10 EUR | 0 | B, M – 10 EUR K – 15 EUR T – 20 EUR V – 25 EUR |
O, S – 30 EUR U, L – 40 EUR |
Not allowed |
| Reissue/Rebooking after flight | 0 | 60 EUR | 50 EUR | B, M – 60 EUR K – 65 EUR T – 70 EUR V – 75 EUR |
O, S – 80 EUR U, L – 90 EUR |
Not allowed |
| Refund before flight | 0 | 15 EUR | 10 EUR | B – 15 EUR M – 20 EUR K – 25 EUR T – 30 EUR V – 40 EUR |
O – 50 EUR S – 60 EUR U, L – 70 EUR |
Permitted with a fee of 30% of the fare |
| Refund after flight | 50 EUR | 65 EUR | 60 EUR | B – 65 EUR M – 70 EUR K – 75 EUR T – 80 EUR V – 90 EUR |
O – 100 EUR S – 110 EUR U, L – 120 EUR |
Permitted with a fee of 30% of the fare |
| Partial refund | Allowed | Allowed | Allowed | Allowed | Allowed | Permitted with a fee of 30% of the fare |
| Baggage | 30 kilo | 30 kilo | 20 kilo | 20 kilo | 20 kilo | 20 kilo |
| Normal businessC | Excursion businessD | Normal economyY | Excursion economyB, M, K, T, V | Promotional economyO, S, U, L | Group economyYGV, LGV | |
|---|---|---|---|---|---|---|
| Open date | Allowed | Allowed | Allowed | B, M — Allowed K, T, V – Not allowed |
Not allowed | Not allowed |
| Reissue/Rebooking before flight | 0 | 10 EUR | 0 | B, M – 10 EUR K – 15 EUR T – 20 EUR V – 25 EUR |
O, S – 30 EUR U, L – 40 EUR |
Not allowed |
| Reissue/Rebooking after flight | 0 | 60 EUR | 50 EUR | B, M – 60 EUR K – 65 EUR T – 70 EUR V – 75 EUR |
O, S – 80 EUR U, L – 90 EUR |
Not allowed |
| Refund before flight | 0 | 15 EUR | 10 EUR | B – 15 EUR M – 20 EUR K – 25 EUR T – 30 EUR V – 40 EUR |
O – 50 EUR S – 60 EUR U, L – 70 EUR |
Permitted with a fee of 30% of the fare |
| Refund after flight | 50 EUR | 65 EUR | 60 EUR | B – 65 M – 70 K – 75 T – 80 V – 90 |
O – 100 EUR S – 110 EUR U, L – 120 EUR |
Permitted with a fee of 30% of the fare |
| Partial refund | Allowed | Allowed | Allowed | Allowed | Allowed | Permitted with a fee of 30% of the fare |
| Baggage | 30 kilo | 30 kilo | 20 kilo | 20 kilo | 20 kilo | 20 kilo |
| Normal businessC | Excursion businessD | Normal economyY | Excursion economyB, M, K, T, V | Promotional economyO, S, U, L | Group economyYGV, LGV | |
|---|---|---|---|---|---|---|
| Open date | Allowed | Allowed | Allowed | B, M — Allowed K, T, V – Not allowed |
Not allowed | Not allowed |
| Reissue/Rebooking before flight | 0 | 10 EUR | 0 | B – 10 EUR M – 15 EUR K, T – 20 EUR V – 30 EUR |
O/N – 30 EUR S – 40 EUR U – 50 EUR L – 60 EUR |
Not allowed |
| Reissue/Rebooking same day or after flight | 0 | 60 EUR | 50 EUR | B – 60 EUR M – 65 EUR K, T – 70 EUR V – 80 EUR |
O/N – 80 EUR S – 90 EUR U – 100 EUR L – 110 EUR |
Not allowed |
| Refund before flight | 0 | 15 EUR | 30 EUR | B – 30 EUR M, K – 40 EUR T – 50 EUR V – 60 EUR |
O/N – 70 EUR S – 80 EUR U – 100 EUR L – 150 EUR |
Permitted with a fee of 30% of the fare |
| Refund same day or after flight | 50 EUR | 65 EUR | 80 EUR | B – 80 EUR M, K – 90 EUR T – 100 EUR V – 110 EUR |
O/N – 120 EUR S – 130 EUR U – 150 EUR L – 200 EUR |
Permitted with a fee of 30% of the fare |
| Partial refund | Allowed | Allowed | Allowed | Allowed | Allowed | Permitted with a fee of 30% of the fare |
| Baggage from March 11 to August 31 | 50 kilo | 50 kilo | 40 kilo | 40 kilo | 40 kilo | 40 kilo |
| Baggage | 30 kilo | 30 kilo | 20 kilo | 20 kilo | 20 kilo | 20 kilo |
| Normal businessC | Excursion businessD | Normal economyY | Excursion economyB, M, K, T, V | Promotional economyO, S, U, L | Group economyYGV, LGV | |
|---|---|---|---|---|---|---|
| Open date | Allowed | Allowed | Allowed | B, M — Allowed K, T, V – Not allowed |
Not allowed | Not allowed |
| Reissue/Rebooking before flight | 0 | 10 EUR | 0 | B, M – 10 EUR K – 15 EUR T – 20 EUR V – 25 EUR |
O, S – 30 EUR U, L – 40 EUR |
Not allowed |
| Reissue/Rebooking after flight | 0 | 60 EUR | 50 EUR | B, M – 60 EUR K – 65 EUR T – 70 EUR V – 75 EUR |
O, S – 80 EUR U, L – 90 EUR |
Not allowed |
| Refund before flight | 0 | 15 EUR | 10 EUR | B – 15 EUR M – 20 EUR K – 25 EUR T – 30 EUR V – 40 EUR |
O – 50 EUR S – 60 EUR U, L – 70 EUR |
Permitted with a fee of 30% of the fare |
| Refund after flight | 50 EUR | 65 EUR | 60 EUR | B – 65 EUR M – 70 EUR K – 75 EUR T – 80 EUR V – 90 EUR |
O – 100 EUR S – 110 EUR U, L – 120 EUR |
Permitted with a fee of 30% of the fare |
| Partial refund | Allowed | Allowed | Allowed | Allowed | Allowed | Permitted with a fee of 30% of the fare |
| Baggage | 30 kilo | 30 kilo | 20 kilo | 20 kilo | 20 kilo | 20 kilo |
| Normal businessC | Excursion businessD | Normal economyY | Excursion economyB, M, K, T, V | Promotional economyO, S, U, L | Group economyYGV, LGV | |
|---|---|---|---|---|---|---|
| Open date | Allowed | Allowed | Allowed | B, M — Allowed K, T, V – Not allowed |
Not allowed | Not allowed |
| Reissue/Rebooking before flight | 0 | 10 EUR | 0 | B, M – 10 EUR K – 15 EUR T – 20 EUR V – 25 EUR |
O, S – 30 EUR U, L – 40 EUR |
Not allowed |
| Reissue/Rebooking after flight | 0 | 60 EUR | 50 EUR | B, M – 60 EUR K – 65 EUR T – 70 EUR V – 75 EUR |
O, S – 80 EUR U, L – 90 EUR |
Not allowed |
| Refund before flight | 0 | 15 EUR | 10 EUR | B – 15 EUR M – 20 EUR K – 25 EUR T – 30 EUR V – 40 EUR |
O – 50 EUR S – 60 EUR U, L – 70 EUR |
Permitted with a fee of 30% of the fare |
| Refund after flight | 50 EUR | 65 EUR | 60 EUR | B – 65 EUR M – 70 EUR K – 75 EUR T – 80 EUR V – 90 EUR |
O – 100 EUR S – 110 EUR U, L – 120 EUR |
Permitted with a fee of 30% of the fare |
| Partial refund | Allowed | Allowed | Allowed | Allowed | Allowed | Permitted with a fee of 30% of the fare |
| Baggage | 30 kilo | 30 kilo | 20 kilo | 20 kilo | 20 kilo | 20 kilo |
| Normal businessC | Excursion businessD | Normal economyY | Excursion economyB, M, K, T, V | Promotional economyO, S, U, L | Group economyYGV, LGV | |
|---|---|---|---|---|---|---|
| Open date | Allowed | Allowed | Allowed | B, M — Allowed K, T, V – Not allowed |
Not allowed | Not allowed |
| Reissue/Rebooking before flight | 0 | 10 EUR | 0 | B, M – 10 EUR K – 15 EUR T – 20 EUR V – 25 EUR |
O, S – 30 EUR U, L – 40 EUR |
Not allowed |
| Reissue/Rebooking after flight | 0 | 60 EUR | 50 EUR | B, M – 60 EUR K – 65 EUR T – 70 EUR V – 75 EUR |
O, S – 80 EUR U, L – 90 EUR |
Not allowed |
| Refund before flight | 0 | 15 EUR | 10 EUR | B – 15 EUR M – 20 EUR K – 25 EUR T – 30 EUR V – 40 EUR |
O – 50 EUR S – 60 EUR U, L – 70 EUR |
Permitted with a fee of 30% of the fare |
| Refund after flight | 50 EUR | 65 EUR | 60 EUR | B – 65 EUR M – 70 EUR K – 75 EUR T – 80 EUR V – 90 EUR |
O – 100 EUR S – 110 EUR U, L – 120 EUR |
Permitted with a fee of 30% of the fare |
| Partial refund | Allowed | Allowed | Allowed | Allowed | Allowed | Permitted with a fee of 30% of the fare |
| Baggage | 30 kilo | 30 kilo | 20 kilo | 20 kilo | 20 kilo | 20 kilo |