The following rules of tariff using apply to “Uzbekistan express” flights, where “Uzbekistan Airways” JSC is the flight operator.
An airticket is an agreement between a passenger and an airline for provision of passenger transportation services. Estimation the cost of transportation is not an offer. The contract is considered concluded after payment of the full cost, in accordance with the current Rules the application of tariffs, and after the issuance of the ticket. JSC "Uzbekistan Airways" reserves the right to amend the conditions the application of tariffs until the moment the ticket is issued to the passenger.
Flight coupons are valid for flights in strict sequence of the passage of the transportation route specified in the ticket, starting from the departure point.
Rebooking or rebooking, if it is provided for by the terms of the fare application:
- In case of a change of the booking class, fare type, route, carrier, the validity period of the ticket the reissue of the ticket is required.
- In case of changing the departure date or of a flight number, given that the route and the booking class remain the same, the rebooking is executed.
- At reissue or rebooking of the ticket a fee is applied.
- The fee for reissue and rebooking is established on a single level and depends on the type of tarif. The fee is applied only once, either for reissue or for rebooking. The fee for renewal or rebooking is charged accordingly to the fare rules of the original ticket, that is, accordingly to the fare that is subject to change.
- The fee for reissuance of the ticket due to the change of name in the passport data when replacing the passport is 10 EURO.
- When renewing multiple segments in a single ticket the fee for renewal or rebooking is charged once according to the rules applicable to the most restricted fare in the transportation. In case of changing one segment are used rules applicable to the fare on the segment.
Combination of tariffs on domestic routes with low-cost international flights is not allowed.
It is possible to reissue an air ticket from low-cost flights to flights of the main carrier with an additional payment at a rate within one baggage allowance.
Allocation of transportation in case of reissue is subject to the new conditions along the entire route from the starting point of the journey. Herewith, the following calculation rules are applied:
- at reissue of a wholly unused ticket, the recalculation is executed using fares, fees and the conversion rate of the currencies valid at the date of reissue.
- at reissue of partially used ticket, the recalculation is executed using fares, fees and the conversion rate of the currencies valid at the date of sale of transportation.
The expire date of transportation of any ticket - completely unused, reissued, issued to replace the original - should be determined on the basis of the new date of commencement of transportation. At reissue of partially used ticket, the validity of the new ticket shall be calculated from the date of commencement of transportation, indicated in the ticket.
If in the ticket submitted for reissue, the transportation on which has been partially completed, were left the flight coupons intended for the local transportation in the country in which the passenger has appealed to the carrier for the reissue of ticket, this ticket can not be reissued for the further international carriage. In this case, the ticket on an international route requested by the passenger needs to be issued again as a new ticket for international transportation.
For forced rebooking or reissuing of air tickets purchased at bagless and non-refundable fares, the following conditions apply:
a fixed reissuing/rebooking fee will be charged before the flight departs;
after the departure of the flight, reissuing/rebooking is prohibited;
non-refundable and baggage-free fares are not combined with fares that provide for a refund condition and a free baggage allowance;
in the case of an upgrade of the booking class, it is allowed to upgrade only to fares with the same conditions for the return and carriage of baggage (i.e. it is prohibited to upgrade the booking class from non-refundable / without baggage to return/ with baggage or vice versa);
Refund, if this is provided for in the terms of the fare application:
Refunds for fully or partially unused air tickets, except for air tickets that are non-refundable in accordance with the rules, are made in the country of sale of the carriage.
The validity of the ticket for the flight is 6 months, for the return - 1 year:
- for fully unused ticket - from the date of sale of transportation;
- for a partially used – from the date of commencement of transportation specified in the originally issued ticket.
In case of voluntary cancellation of carriage (for return tickets), a voluntary cancellation fee is charged in accordance with the tariff rules.
In case of forced refusal of carriage (due to the fault of the airline), refunds (at refundable tariffs) are made free of charge.
The basic principles of refund are the following:
- if the refund is executed for a completely unused ticket, to the passenger shall be reimbursed the amount paid for the transportation with deduction of the penalty fees for refund if such fees are established by the fare rules. In case of fully unused ticket issued with the use of different types of fares, is applied the penalty applicable to a more restricted fare.
- if the refund is is executed for a partially used ticket, to the passenger shall be reimbursed the unused segment of the transportation with deduction of the refund fee, applicable to the returned segment.
The amount of refund in this case is calculated as follows: of the applicable fare is deducted the fare in one direction on the used route, valid on the date of sale of the transportation, keeping all necessary penalty fees. If the fare in one direction is not published, is applied one-way fare of the higher level, published on the date of sale of transportation.
In the case of a refund of air tickets purchased at baggage-free and non-refundable fares, the following conditions apply:
- after the departure of the flight, only the published airport charges for unused sections of the carriage are subject to refund.
In case of death of the passenger or of death of his immediate family, flying together, refund is allowed without deduction of any penalty fees, given the provision of supporting documents.
Fines and fees for rebooking and refunding air tickets.