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Questionary form

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Trip Preparation

What is the purpose of your flight?

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For rating quality of our service we offer you to use 5-point scale, where 1 is very bad and 5 is excellent.

Please, rate sales desk service quality.

Onboard service
Please, rate: 1 2 3 4 5 Not used
Greeting and accommodation of passengers
Staff`s appearance
Staff`s responsiveness and politeness
Staff`s professionalism
Reliability, content-richness, clarity of passenger announcements
Cleanliness of cabin
Cleanliness of lavatories
Convenience of cabin (temperature, noise, lighting)
Choice and quality of food
Choice and quality of soft drinks
Choice and quality of alcoholic drinks
Choice of 4s offered by “Sky shop”
Choice of reading materials (newspapers, magazines)
Choice of in-flight entertainment (in-flight audio/video systems)
Onboard service level in general

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