Fare Rules for Uzbekistan Airways

The contract between the passenger and the airline for the provision of passenger transportation services is considered concludedafter payment of the full cost of transportation indicated in the issued ticket. 

At any time before the final confirmation of the payment of the ticket by anyof the payment methods used, the passenger may refuse to conclude a contract of carriage if any of the terms of such a contract are unacceptable to him.

The rules for the application of tariffs for the sale of passenger transportation and related services may be changed by the airline without priornotice. If the contract of carriage has already been concluded, such amendments to this contract of carriage do not apply. However, if a passenger decides to change the terms of an already concluded contract of carriage, his ticket will be reissued taking into account the rules for the application of tariffs in forceat the time of the change in the contract of carriage.

You can find the free baggage allowance provided for in the fare here:

https://www.uzairways.com/en/free-baggage-allowance-class-service

The ticket is valid for flights in a strict sequence of the transportation route indicated on the ticket, starting from the point of departure. The ticket is valid for the flight on the route, flight, date and class of service indicated in it only for the person in whose name it is issued. 

If the passenger does not intend to use the seat reserved forhim on any part of the flight and at the same time has not refused there servation provided to him,then:

• For the international transportation route, if the passenger fails to arrive at the departure of the flight, the airline will cancel the reservation on all subsequent sections of the transportation route without notifying the passenger. The ticket of such a passenger may subsequently be reissued or refunded with the application of penalty fees provided for in the fare rules applied to pay for the original ticket.;

1. for a transportation route issued only on domestic routes of the Republic of Uzbekistan, if the passenger does not show up for the flight departure, the airline will not cancel the reservation of seats on subsequent sections of the route following the unused section. The passenger will be able to use the reserved seat for him on the subsequent sections of the transportation route indicated in his ticket. However, when applying for a refund of the cost of an unused section(s), only the amount of airport fees for such “missed” sections of the route is subject to refund. Tickets issued for transportation on domestic routes with unused/missed sections of the route also cannot be reissued.

A change in the booking in the issued flight ticket is made at the passenger’s request if the new booking does not require a change in the fare, does not violate the conditions of its application and does not require a change in the airline originally indicated on the flight ticket.

In this case, if the departure date is changed and the alternative flight has seats of the same booking class as in the original booking, the departure/flight date is changed in the booking record. 

A ticket that has already been issued can be reissued at the passenger’s request if:

 - this is allowed by the terms of the fare applied to pay for transportation;

- changing the booking in the issued flight ticket leads to the need to change the tariff and/or route and/or carrier.

Conditions for the use of branded business class fares on Uzbekistan Airways flights 

Conditions for the application of economy class fareson Uzbekistan Airways flights

Conditions for the application of economy class fares on Uzbekistan Express flights

FEES CHARGED AT THE CONCLUSION AND EXECUTION OF A PASSENGER TRANSPORTATION CONTRACT

In addition to the passenger transportation fare, the following fees, taxes, and surcharges may be charged: 

• Taxes and fees levied in favor of state and airport authorities – state and/or municipal fees, such as environmental,tourist, immigration, customs service fees and other fees imposed by state and/o rmunicipal authorities, departments of countries from, through the territory to which international transportation is carried out andothers. These fees are included in the amount of the transportation payment and, if the passenger refuses transportation, they are subject to refund for unusedsections of the flight indicated on the ticket, regardless of the type of fare used to pay for the ticket. 
• Airport fees charged in favor of airports – fees for passenger service, aviation security, payment for the use of airport infrastructure,etc. These fees are included in the amount of the transportation payment and, if the passenger refuses transportation, they are subject to refund for unused sections of the flight indicated on the ticket, regardless of the type of fare used to pay for the ticket. 
• Airline fees,which include two separate categories:

1. Fees, which are an integral part of the total cost of the contract of carriage:

• fuel fee, the amount of which depends on the length of the passenger route and the cost of fuel at the departure airports;
• the fee for the use of automated booking systems through which the airline's services are provided.

2. Fees that are not an integral part of the total cost of the contract of carriage and are charged for various additional services provided by the airline at the passenger’s request:

• fees for voluntary change of departure date, ticket reissue, ticket refund, fee formaking changes to the passenger’s first and/or last name(Change name) and other fees related to ticket service;

The fee for reissuing the ticket in connection with the name change in the passport data when replacing the passport is:

For an air ticket issued for transportation on domestic flights - 5 euros;

For an air ticket issued for transportation on international flights - 10 euros.

If there is a section of a foreign company in the ticket, changing the name or surname is prohibited.

A complete change of last name or first name is not allowed. It is allowed to correct no more than 3 letters in the surname / first name.

• penalty fees(penalties, penalties) levied to partially compensate for losses and lost profits if a passenger fails to comply with the terms of the originally concludedcontract of carriage, such as a fee for non-attendance on a flight on which the passenger had a reserved seat (No-Show), a fee for refusal of carriage (Refund).
• fees charged for various types of services offered by the airline in addition to the basic standard service(fees for baggage transportation in excess of the free baggage allowance set by the carrier, fees for pre-selection and booking of seats on board the aircraft, fees for additional services provided to passengers of special categories (for example, a fee for the transportation of an unaccompanied child under the supervision of airline staff), provision of additional paid meals at the passenger’s choice , etc.)

RULES FOR THE APPLICATION OF AIRLINE FEES