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Payment of funds on deposit vouchers

Starting from July 01, 2021 Uzbekistan Airways JSC refunds the amounts previously issued with deposit vouchers according to the following rules:

  • Upon presentation of vouchers issued a year ago or more, a bonus of 5% is paid.
  • If passengers request a refund early (earlier than a year after the voucher was issued), the refund is made without providing a bonus of 5%.

In this case, the refund can be made:

  • On the territory of the Republic of Uzbekistan - by the branch of Uzbekistan Airways Sales JSC in Tashkent, the cash register at the international airports of Uzbekistan, as well as by agencies that previously issued such a voucher.
  • Outside the territory of the Republic of Uzbekistan, at any point closest to the location of the passenger. authorized agents and representative offices of the airline, the list of which is published on the official website of the airline.

The issuance of deposit vouchers when refunding an air ticket is made at the request of the passenger with a bonus of 5% in the following cases:

  • issuing a new air ticket with payment with a deposit voucher no earlier than 3 months after issuing such a voucher;
  • upon presentation of vouchers for refund one year after its issuance.

To voluntarily issue a voucher and return the amounts issued by the voucher, the passenger can contact the agent or the airline's representative office only in the country of the original purchase of the ticket.

 

The list of appointed agencies for vouchers refund

 

Country The agency name, JSC Representatives JSC Representatives, agencies address Agency contact
USA Representative office of JSC in New York. CITY OFFICE: 400 KELBY STR., 16TH FLOOR FORT LEE,NJ,07024,USA CITY OFFICE:+1-201-944-44-74
FAX:+1-201-944-44-07
ЕMAIL: NYC@UZAIRWAYS.COM
Agent «Glavs Travel» 3171 Coney Island Ave, Brooklyn NY 11435 Phone - +17186485900
Email – travelhy@glavs.com
Agent «Liberty Travel Queens» 9713 64th Road, Rego Park NY 11374 Phone +19175485268
Email – libertytravelqueens@gmail.com
Agent «Romantik Tour USA» 524 Brighton Beach Avenue, Brooklyn NY 11235 Phone - +16466457747
Email – romantiktourusa@gmail.com
Great Britain Representative office of JSC in London. Unit 13 Cambridge Court 210 Shepherds Bush Road, London W6 7NJ Phone:  +44-207-034-2090
FAX: +44-207-371-1256
Email: lon@uzairways.com
  Latvia Representative office of JSC in Riga. CITY OFFC:11/2 ELIZABETES STR.,RIGA,LATVIA,LV-1010,EU CNTR CITY OFFC: +371-6-732-45-63/64/65
FAX: +371-6-732-45-66
E-MAIL: RIX@UZAIRWAYS.COM
Sales agent East Baltic. 11, Elizabetes str., Riga, Latvia Tel: +371 67324566
Germany Representative office of JSC in Frankfurt am Main. CITY: OFFICE: HEBELSTRASSE ,11, 60318, FRANKFURT AM MAIN CITY OFFICE:+49-69-133-76-167/170/171/172
FAX:+49-69-133-76-169
FRA@UZAIRWAYS.COM
Email: uzbekistan_airways_fra@t-online.de  
Sales agent GmbH Niddastrasse 64 60329 Frankfurt am Main Ph.: +49 (0)69 27220855
Email:info@alem-travel.de
France Representative office of JSC in Paris. CITY OFFICE:25,RUE DE LIEGE,75008,PARIS FRANCE CITY OFFICE:+33-1-45-22-45-50
FAX:+33-1-45-22-45-53
MAIL: PAR@UZAIRWAYS.COM
Sales agent Saberatours 11, rue des Pyramides 75001 Paris Tel : +33(0)1.42.61.51.13
Fax : +33(0)1.42.96.18.77
Email: rafi@saberatours.fr
Agent "RPTA" 4 passage Saint-Roch 75001 PARIS, FRANCE Tel: +33(0)1.42.96.10.10
Italy Representative office of JSC in ROME CITY OFFICE: Via Clisio, 4 – 00199, Rome.    Tel. +393805236652.
Email: rom@uzairways.com
Email: uzbekistanairways@libero.it
Agent GS AIR Via Clisio, 4 – 00199, Rome Nationwide calls: 199 201 701
Calls from outside Italy: +39 064744062
Email: info@gsair.it
Turkey Representative office in Istanbul Inonu Mah. Cumhuriyet Cd. № 93/4 Sisli, Istanbul Tel.: +90 (212) 296 4631, +90 (212) 296 4631 (Mrs. Turac Yildirim)
E-mail: ist@uzairways.com
Agent «Sec Havacilik» Mesih Pasa Mah. Hayriye Tuccari Cad. Guloz Is Merkezi № 7/37 Kat. 4 Laleli / Istanbul Tel.: +90 (533) 197 7287, +90 (212) 517 3869 (Mr. Mesut Celik)
e-mail: info@sechavacilik.com
Agent «YURT KARGO TURIZM» Mesih Pasa Mah. Hayriye Tuccari Cad. № 11 Kat. 3 D. 34 Laleli / Istanbul Tel.: +90 (533) 726 8142 (Mr. Ertan Ekinci)
e-mail: yurt.kargo@hotmail.com
Agent «Merden Turizm» Mustafa Kemal Pasa Bul. Inkilap Cad. Senkaya Ismerk № 2 Kat. 3 Aksaray / Istanbul Tel.: +90 (212) 588 3771 (Mr. Bakhadir Koc)
e-mail: Bahadir_Merden@hotmail.com
Agent «Ender Havacilik Turizm» Yusuf Pasa Cerrahpasa Cad. Muratpasa Apt. № 3 Kat. 2/4 Fatih / Istanbul Tel.: +90 (538) 572 5557 (Mr. Ender Kurt)
e-mail: istanbul@endertours.com.tr
Agent «Travel House Turizm ve Ithalat Ihracat Limited Sirketi» Sirinyali Mahallesi, 1504 Sok. Akar apt. № 5 D:4, Muratpasa, Antalya / Turkiye Tel.: +90 (552) 858 7777 (Mr. Bayram Ismail)
e-mail: info@travelhouse.ltd
Japan Representative office in Tokyo CITY OFFICE: TORANOMON UENO BLDNG 2F, 1-8-13, TORANOMON, MINATO-КU, TOKYO,105-0001,JAPAN CITY OFFICE:+81-3-51-57-07-22/24/27
FAX:+81-3-51-57-07-23
E-MAIL: TYO@UZAIRWAYS.COM
Korea Representative office in Seul Suit 1411, Royal Building 19, Saemunan-ro 5-gil, Jongno-gu, Seoul 110-721, Korea CITY OFFICE:+822-722-68-56 / 58
A/P OFFICE:+8232-744-37-00
FAX:+822-722-68-58
E-MAIL: SEL@UZAIRWAYS.COM
Agent Kor Uzbek Air Agency Co. Ltd. 515, 28, Saemunan-ro 5ga-gil, Jongno-gu, Seoul, Korea Phone: +82 10 2166 1041/1042
E-mail: uzbcms@nate.com
China Representative office in Beijing JIAN GUO MEN WAI 19 CITIC BUILDING 2-01B,100004,BEIJING,CHINA CITY OFFICE:+86-10-65-00-64-42,
FAX:+86-10-65-25-38-67
EMAIL:BJSTOHY@SINA.COM,
EMAIL:BJS@UZAIRWAYS.COM
Representative office in Urumqi CITY OFFICE:ADDR:ROOM 298 INTERNATIONAL HOTEL XIYU 876 DAWAN BEI LU, URUMQI XINJIANG, CHINA POSTCODE:830001 P.R.C. OFFC PHONE:+86 991 7631214
FAX:+86 991 259 70 40
EMAIL:URC@UZAIRWAYS.COM
Agent Urumqi Hang Lvlian Air Service Co., Ltd 30, Dawan Nan Lu, Urumqi, Xinjiang, P.R.C.  
Thailand Representative office in Bangkok CITY OFFICE: 323 UNITED CENTER BUILDING,29TH FLOOR ROOM NO 2902 A , SILOM ROAD,BANGRAK ,BANGKOK 10500 OFFICE PHONE:+66-23-55-400/01/02
FAX:+66-2-635-54-03
E-MAIL: BKK@UZAIRWAYS.COM
Malaysia Representative office in Kualalumpur CITY OFFICE:SUITE 23.01B,23 FLOOR, MENARA HAW PAR,JALAN SULTAN
ISMAIL, 50250, KUALA LUMPUR
CITY OFFICE:+603-2078-0930,
+603-2078-4766
E-MAIL: KUL@UZAIRWAYS.COM
Indonesia Representative office in Jakarta CITY OFFICE: AXA TOWER 45th FLOOR, KUNINGAN CITY, JALAN PROF.SATRIO KAV18. JAKARTA 12940 CITY OFFICE TEL: (+62) 2130-053-610
E-MAIL: JKT@UZAIRWAYS.COM
Israel Representative office in Tel-Aviv 2 Kaufmann Street, Textile Building, 12th Floor, Tel Aviv, Israel +972-3-5104685, +972-3-5107546, +972-3-5160341
tlvtohy@uzairways.com
Agent J. Hillel Tours LTD 62 Ben Yehuda Street, Tel Aviv, Israel +972-3-6290697
ilia@uzairways.co.il
Saudi Arabia Representative office in Jeddah CITY OFFICE:SCAB CENTER - MADINAH ROAD. P.O.Box 18600, JEDDAH 21425, K.S.A. OFFICE PHONE:+966-2-66-89-043
FAX:+966-2-66-89-265
E-MAIL:JEDTOHY@MAIL.RU
United Arab Emirates, Sharjah Representative office in Sharjah CITY OFFICE: KING FAIZALROAD, CRYSTAL PLAZA BUILDING, OFFICE 1001 CITY OFFICE:+971-6-548-57-80, +971-6-548-57-81, FAX:+971-6-548-57-82
SHJ@UZAIRWAYS.COM
Agent "Orient Travel & Tourism Agency" Orient Building , Post Box 772, Al Arooba Street , Sharjah, United Arab Emirates Phone +971 6 5912222
Email: uzbek.orient@orienttravels.com
Pakistan Representative office in Lahore CITY OFFICE:ROOM 4163,4-TH FLOOR,LAHORE INTERNATIONAL AIRPORT, LAHORE,PAKISTAN OFFICE PHONE:+924236611554
E-MAIL LHE@UZAIRWAYS.COM
BSP Consolidator «Kashmir Express Travel» 54, 5-th Floor, Al Karam Centre, Murree Road, Islamabad. Аgent «Holiday Planners» +923005557778 Muhammad Ali,
E-mail: BSP@uzbekpakistan.com
Аgеnt «Holiday Planners» 50, Fazal Plaza, Fazal Road, Blue Area, Islamabad +923219446623 Ms Hina Javed
E-mail: hyislamabad@plannerspk.com
India Representative office in Delhi CITY OFFC:Unit 1401, 14th Floor, Palm Spring Plaza, Golf Course  Road, Gurugram - 122002, HR, India Tel: +91-11-61-23-90-01, +91-124-25-75-031
FAX: +91-11-61-23-90-02
E-mail: DEL@uzairways.com
Agent Aero World Travels (Delhi, Mumbai, Amritsar) Head Office(New Delhi) – 112, Bhagat Singh Market, New Delhi – 110001. Telephone – 01141506400, 01141506402 , 01141506403 , 01141506405 , 0091-9354539179
Email – del@aryaaero.com
Agent Aeroprime Services Pvt. Ltd (Delhi, Mumbai) Adress: 408 Ansal Bhawan, 16 Kasturba Gandhi Marg, Delhi-110001 Phone: 011-43232211/+91- 9910857337
Email: HYdel@aeroprime.in
Agent Bird Group (Delhi, Mumbai) E-9 Connaught House, Connaught Place, New Delhi, India Tel +91 9354732370 +91 8860990349
Email : delresv@bird.in
Belarus Representative office in Minsk Minsk str. Y. Kupali 25-319. CITY PHONE:+375-17-328-69-08
E-mail: msq@uzairways.com.
Agent LTD «Смок Травел» 220034, г. Минск, пр. Независимости, 40-130. Phone +375 17 311 00 90,
Fax +375 17 311 00 95
e-mail: main@smoktravel.com
Kyrgyzstan Representative office in Bishkek Bishkek, Kievskaya str., 107, room 7. Phone: +996-312-90-9321, +996-312-90-0321
Fax/phone: +996-312-90-9321
E-MAIL: FRU@UZAIRWAYS.COM
Kazakhstan Representative office in Almaty CITY OFFICE: KAZAKHSTAN,ALMATY, INDEX 050010 UL.KALDAYAKOVA 34/29 UGL.AYTEKE BI 3 ETAJ OFFC 12 OFFICE:+7-727-228-04-04, +7-727-390-00-52; +7-727-390-00-68
E-MAIL:ALA@UZAIRWAYS.COM
Representative office in Nur Sultan CITY OFFICE:010000, NUR-SULTAN UL BEIBITSHILIK 25 Phone +7-717-291-04-59, FAX +7-717-291-04
EMAIL: TSE@UZAIRWAYS.COM
Agent «Transavia LLC Travel agency» Keremet str, 5  Almaty, Kazakhstan Tel/fax: +7 (727) 315 10 46, +7 (727) 390 43 00
E-mail: sales@transavia.kz
Web: www.transavia.kz
Tajikistan Representative office in Dushanbe CITY OFFC:DUSHANBE, DRUJBY NARODOV str. 62/35, 3 floor TEL.CITY OFFC:+992446100067, +992446100068
FAX :+992446100069
E-MAIL:DYU@UZAIRWAYS.COM
Agent LTD «АНТАРЕС» Dushanbe, Nisor str.,  Muhammad - 4, room 38 Phone. (+992) 90 055 90 09,
90 026 00 09, 88 877 50 05.
E-mail: Booking1@fly.tj
Agent LTD «САЁХАТИ ХУБ» Hudjand I.Somoni str. 74А-4 Phone. (+992) 92 771 77 78, 92 708 88 24
E-mail: Bilet.tj@mail.ru,
E-mail: pleasure.93@mail.ru
Agent LTD «Сайри Осиё» Dushanbe, Pushkin str., 85 Phone: (+992) 98 820 22 11, 98 512 00 25
E-mail: farhunda@mail.ru
zokir.tj@mail.ru
Azerbaijan Representative office in Baku CITY OFFICE: BAKU,NIZAMI STREET,166C CITY OFFICE: +994-12-598-31-20; +994-12-493-01-40; +994-12-498-76-60
MAIL:BAK@UZAIRWAYS.COM
Agent «GLOBAL TRAVEL» Zarifa Aliyeva ave, 21, Baku, Azerbaijan Phone +994 12 498 98 13,
E-mail: kenan.roustamov@bcdtravel.az  
Agent «Sunway LTD» Str, Tabriz 7B, Baku, Azerbaijan Phone +99412 541 05 75
E-mail: azer@sunway-travels.com
Georgia Representative office in Tbilisi CITY OFFICE: TBILISI, UL.MARII BROSSE, DOM 2, OFFICE 19 OFFICE PHONE: +995-322-195-800
E-MAIL TBS@UZAIRWAYS.COM
Russia. Moscow Representative office in Moscow 125009 MOSCOW,TVERSKAYA str., 28 - 2 OFFICE PHONE: +7-495-258-80-60
OFFICE FAX: +7-495-258-80-61
E-MAIL: RECEPTION@MOWHY.RU
Agent «VIP SERVICE» 105062 г.Москва, Переведеновский переулок, дом 17, корпус 1. Tel: +7 495 626 80 ext 20-37
E-mail: disput_hy@vipservice.ru
Agent ООО «MSK-AVIA» Domodedovo airport Tel: +7 926 862 86 20
E-mail info@msk-avia.ru
E-mail kaneev@msk-avia.ru
Agent ООО «JSA» Domodedovo airport Tel: +7 909 681 79 79
E-mail: info@sbticket.ru
E-mail: e.petukhova@bilet-on-line.ru
Russia. St. Petersburg Representative office in St. Petersburg CITY OFFICE:191186,ST PETERSBURG,B.KONYUSHENNAYA 27, OFFICE 230 CITY OFFICE TEL+7-812-312-75-36
E-MAIL:LED@UZAIRWAYS.COM
E-MAIL: LEDTOHY@MAIL.RU
Agent «Аero Tour» LTD Air ticket office «Nevskiy district»
Bolshaya Konyushennaya str, 27, business center "Bear", 2-nd floor, office 22
8 (812) 312-75-36 / 8 (812) 314-22-69
E-mail: mail@uzairways.online
Agent «Аero Tour» LTD Air ticket office subway station «Moskovskaya» Moskovskiy avenue, 216, Saint-Petersburg, 196066 Tel +7 (812) 373-03-34 +7 (812) 336-16-88
E-mail: MOW216@aerotur.aero
Agent «Аero Tour» LTD Air ticket office in «MEGA Parnas» Shopping center KAD, 117 km., outer ring, 1, Saint-Petersburg Tel; 8 (812) 604-00-97
E-mail: parnas@aerotur.aero
Agent «Аero Tour» LTD Air ticket office in «MEGA Dybenko» shopping center
Murmanskoe highway, 12 km., building 1A, Saint-Petersburg
Tel; 8 (812) 604-00-96
E-mail: dybenko@aerotur.aero
Agent «Аero Tour» LTD Air ticket office in «Kolpinskiy» shopping center
Very Slutskoy str., 46/2, 1, Kolpino
Tel: 8 (812) 604-00-92
E-mail: kolpino@aerotur.aero
Russia.Rostov on Don Representative office in Rostov on Don ROSTOV-NA-DONU,PROSPEKT SHOLOHOVA 264 CITY OFFICE: +7-863-272 36-36
FAX: +7-863-300-38-88,
E-mail: ROV@UZAIRWAYS.COM
Agent «Liner» LTD Rostov-on-Don, Sholohova avenue, 264 Phone.: 8 863 300 3777,
E-mail: support@liner-tour.ru
Russia.Krasnodar Agent «Azimut-2000» г.Краснодар, ул. Бершанской, 355 Tел.: 8 861 255 2612,
E-mail: company@azimut2000.ru
Russia.Sochi Agent «Aviatourne» LTD г.Сочи, ул.Навагинская, 14 Tел.: 8 862 264 4555,
E-mail: cvr@aviatourne.ru
Russia. Novosibirsk Representative office in Novosibirsk CITY OFFICE: NOVOSIBIRSK UL.POTANINSKAYA,6 CITY OFFICE:+7 383 222-62-05
FAX:+7 383 222-68-72
E-MAIL: OVB@UZAIRWAYS.COM
Agent «Aeroservice» LTD г. Новосибирск, ул. Потанинская, дом 6. Phone: +79139171308, +79139859390, +73832139390
Russia. Kazan Representative office in Kazan CITY OFFICE:420107,KAZAN, UL.SPARTAKOVSKAYA, DOM-6, OFFC 710 office centre SUVAR PLAZA CITY OFFICE: +7-843-526-54-33(TEL/FAX)
E-MAIL: KZNTOHY@MAIL.RU,
E-MAIL; KZN@UZAIRWAYS.COM
Agent ООО "Azia tour” Kazan, Rikhard Zorge str., 39A Tel: 8-843-212-21-00
E-mail: asia-tour.kzn@mail.ru
Agent ООО "AVIT" Kazan, Hadi Taktash str., 2-1 Tel: 8-843-278-16-27
E-mail: g.lutfullina@avt.travel
Agent ООО "BiletT" Kazan, N.Ershova str., 18 Tel: 8-843-272-40-40
E-mail: kargina@bilett.ru
Agent ООО "ЖС Авиа" Kazan, Akademika Sakharova str., 24, office 01, 02 Tel: 8-926-790-47-42
E-mail: jsavia@mail.ru
Russia. Ufa Agent ООО "Doplayn" Ufa, 50-year str., 20, 1-st floor Tel: 8-917-400-15-03
E-mail: dina@dopline.ru
Agent ООО "Аксима плюс" Ufa, Vladivostokskaya str., 1A-63 Tel: 8-347-293-40-20
E-mail: bron@aksima.ru
Agent OJSC "Ufa International airport" Ufa, Ufa International airport Tel: 8-347-229-50-24
E-mail: buhavia@airportufa.ru
Russia. Moscow Agent JSC "Vip Service" Moscow, Perevedenovskiy lane, 17, building 1, office 210 Tel: 8-495-626-48-88 (2066)
E-mail: n.shabanova@vipservice.ru
Russia. Samara Agent ООО "СК ДОМ" Samara, Novo-Molodyozhniy line, 14-31 Tel: 8-927-726-85-75
E-mail: ilety-puteshestviya@mail.ru
Agent ООО "Artflay Express" Samara, Pecherskaya str., 29-162 Tel: 8-906-337-67-27
E-mail: pulot@mail.ru
Agent OJSC "Kurumoch International airport" Samara, Kurumoch International airport Tel: 8-846-966-44-57
E-mail: grantsov@uwww.aero