Passengers carrier rules

IMPORTANT INFORMATION FOR PASSENGERS

Passengers and bagage check-in is executed  at the check-in desks, situated in the airports or in another places, specified by the carrier. It begins:

  • 3 hours before the depart for the aircrafts - Boeing-767, Boeing-757, А-320;
  • 2 hours before the depart for the aircraft - IL-114.

Passengers reported late for check-in which is completed 40 minutes before departure time shown in the ticket will be denied boarding the flight.

At the international airports the time for finishing the check-in is usually equal to 40 minutes, with the exception of the airports in the cities of Delhi, Kuala Lumpur, Milan, Rome, Seoul, Frankfurt, Istanbul, New York, Sharjah and Dubai, where, according to the conditions of the airport of departure, the check-in for the flights of Uzbekistan Airways ends 1 hour before the departure time, mentioned in the ticket. The exception is also the airport of Bangkok, where the check-in for the flights of Uzbekistan Airways ends 50 minutes before the departure time.

The procedure of registration at the airport Ben Gurion (Tel Aviv).

The passenger that is late for the end of check-in is not acceptable for the transportation.

The Carrier may deny boarding:

  • for the reasons of aviation safety and in the event of the threat to the health of other passengers;
  • in order to prevent violence of appropriate laws, rules and regulations of governmental
  • bodies of any country in to, from or through the territory of which the carriage is being performed;
  • if the passenger denies to comply with the rules, regulations and instructions of the Carrier;
  • if the passenger is sick and his or her physical condition creates a threat to him/herself or to the health of other passengers;
  • when a passenger has not properly issued documents.

As well as:

  • to persons creating a threat or being capable to cause damage to other passengers and their property;
  • to drunk passengers or passengers in drug intoxication condition;
  • to passengers whose actions violate general rules of transportation by air.

However, in some cases when a passenger has been denied boarding to the pre-booked flight due to the Carrier’s fault, the latter may provide the passenger with extra services or redeem a fixed indemnity.

This ticket is good for carriage only for the indicated date and the person to whom the ticket was issued. Passengers are entitled to a full or partial refund of an amount for an unused part of the
carriage, either at the place of purchase of the ticket within one year from the date on which the ticket has been issued if the carriage has not been performed in full or within one year from the date of departure in the first destination unless otherwise prescribed by the Fare Rules.

While making reservations or changing conditions of carriage after the ticket purchase (name of passenger, flight number, class of service, date of departure from outbound or inbound sector, etc.), please require the airline or your travel agent in respect of the fare so that they may assist you in complying with the restrictions which may exist. Failure to comply with the recommendations may result an increase of fare and/or additional expenses. In some cases, special fees may be charged for changing the booking conditions or cancelling the special fare tickets.

Passengers may take some articles under their own liability as a carry-on item (handbags, etc.) which can be carried in the cabin within the limits of free baggage allowance. Maximum weight of such item should not be more than 8 kg with maximum dimensions (the sum of the 3 dimensions of all such carry on items) should not exceed 115 cm (45 inches).

The Carrier has the right to limit weight or refuse to accept the excess baggage over the free baggage allowances. If a passenger intends to bring baggage in excess of the prearranged and paid weight, such baggage will be accepted only in case that the maximum payload capacity of the aircraft is not exceeded and the excess baggage charges have been paid.

The Carrier assumes no liability for fragile, valuable or perishable articles. Passenger should carry cash, valuable articles and documents with him/herself.

Further information may be obtained from the Carrier or agent.