Questionary form

PART 01 – INTRODUCTION

Dear Sir /Madam!

In order to improve the quality of passenger services of our airline, we kindly ask you to participate in our survey by answering objectively to the following questions:

 

How is your mood?
Service class:
PART 02 – TRIP PREPARATION

All fields are required.

What is the purpose of your flight?
Why did you choose the flight of our company?
Where do you prefer to purchase an air ticket?

FOR EVALUATING QUALITY OF OUR SERVICE WE OFFER YOU TO USE 5-POINT SCALE, WHERE 1 IS VERY BAD AND 5 IS EXCELLENT.

Please, evaluate sales desk service quality.
PART 03 – AIRPORT SERVICE

Please, evaluate…

Airport service level in general
Understandability and clarity of flight announcements
Clarity and information sufficiency of visual aids
Staff`s appearance
Staff`s responsiveness, politeness
Staff`s professionalism
Availability and accessibility of baggage trolleys on departure
Availability and accessibility of baggage trolleys arrival

Please, mark spent time:

For check-in
For baggage delivery
PART 04 – BUSINESS LOUNGE (CIP)
Have you used Business Lounge facilities?

Please, evaluate…

Convenience of CIP Business Lounge (lighting, air, interior)
Choice of reading materials (newspapers, magazines)
Choice of hot snacks
Choice of soft drinks
Choice of drinks
PART 05 – ONBOARD SERVICE

Please, evaluate

 

Greeting and accommodation of passengers
Staff`s appearance
Staff`s responsiveness and politeness
Staff`s professionalism
Reliability, content-richness, clarity of passenger announcements
Cleanliness of cabin
Cleanliness of lavatories
Convenience of cabin (temperature, noise, lighting)
Choice and quality of food
Choice and quality of soft drinks
Choice and quality of alcoholic drinks
Choice of goods offered by “Sky shop”
Choice of reading materials (newspapers, magazines)
Choice of in-flight entertainment (in-flight audio/video systems)
Onboard service level in general
PART 06 – WEBSITE WWW.UZAIRWAYS.COM
Have you visited our website?
Please, evaluate our website.
Your suggestions to improve our website (if any).
SECTION 07 – COMPLETION
Would you like to add anything to our survey? (offers, suggestions, comments)

In conclusion, please, give some information about yourself:

Gender:
Age:
Contact (If you agree):